12-07-2005, 12:08 AM
Here's my story. As far fetched and stupid as things might be, it's all true.
On Nov. 7th my wife purchased a bed from the Bay. Not a cheap mattress and box spring but one that retails for over $4000. It was on sale.
They set up an appointment to have it delivered and take the old one away on the 16th. We got a call from them that they would be here on the 16th on Monday Nov. 14th. On the 15th they called and said "we don't have the bed and will be unable to deliver your bed, but we'd like to set up an appointment for next week".
This is where the humour begins. I asked them, why they want to set an appointment for a bed they don't have and the woman assured me they would have the bad and it would be delivered. Nov 23rd is the date.
On the 22nd we were called and told the bed would be delivered between 5-9pm. Great. So we waited. And waited. And at 915pm we called the dispatch and the woman said they were late delivering because of the snow but would be there momentarily. 1030pm and no sign of anyone, we called the dispatch again to find out where the driver was. Just one minute. Oh, I'm sorry, we don't have a delivery for you. In fact, we don't even have your bed!
So now I'm a little pissed. They have now lied to us about a bed and really upset my wife and waisted my time. I called the saleswoman who sold us the bed and discussed the matter with you. Her immediate response was to "get to the bottom of this". I figured she'd call me back that day. Two days later I call her to find out she has done nothing. Time to talk to the boss. I call and leave a voice message.
The saleswoman calls me back 10 minutes later telling me she has located the bad and when do I want it. We set the date for the 30th and I ask her to have someone confirm with me the appointment. She says she can't do that but "It will be there, I guarantee it or I'll get the bed to you for free".
Well you can see where this is going. The next day i get a call and the dispatch center can't locate a bed and may have to reassign my delivery date. The saleswoman isn't in but I leave a message.
She calls back 2 days later. It's time to yell. And I want her to hold up her end of the bargain. Free bed. "I was just joking, sir". But I will deliver the bed for free. HAHAHA. You can't find the bed, let alone deliver it.
On wednesday Nov. 30th there is a knock at the door for the delivery of one box spring from the Bay. WTF am i going to do with 1 box spring. ( we oredered a king) And this tool wanted to take the old bed away! What am I going to sleep on in the mean time?
I never got to talk to the manager. They never called me back after 3 phone messages. I cancelled the bed and ended the farce.
Moral of the story.
The BAY sucks. It's no wonder they are going bankrupt.
On Nov. 7th my wife purchased a bed from the Bay. Not a cheap mattress and box spring but one that retails for over $4000. It was on sale.
They set up an appointment to have it delivered and take the old one away on the 16th. We got a call from them that they would be here on the 16th on Monday Nov. 14th. On the 15th they called and said "we don't have the bed and will be unable to deliver your bed, but we'd like to set up an appointment for next week".
This is where the humour begins. I asked them, why they want to set an appointment for a bed they don't have and the woman assured me they would have the bad and it would be delivered. Nov 23rd is the date.
On the 22nd we were called and told the bed would be delivered between 5-9pm. Great. So we waited. And waited. And at 915pm we called the dispatch and the woman said they were late delivering because of the snow but would be there momentarily. 1030pm and no sign of anyone, we called the dispatch again to find out where the driver was. Just one minute. Oh, I'm sorry, we don't have a delivery for you. In fact, we don't even have your bed!
So now I'm a little pissed. They have now lied to us about a bed and really upset my wife and waisted my time. I called the saleswoman who sold us the bed and discussed the matter with you. Her immediate response was to "get to the bottom of this". I figured she'd call me back that day. Two days later I call her to find out she has done nothing. Time to talk to the boss. I call and leave a voice message.
The saleswoman calls me back 10 minutes later telling me she has located the bad and when do I want it. We set the date for the 30th and I ask her to have someone confirm with me the appointment. She says she can't do that but "It will be there, I guarantee it or I'll get the bed to you for free".
Well you can see where this is going. The next day i get a call and the dispatch center can't locate a bed and may have to reassign my delivery date. The saleswoman isn't in but I leave a message.
She calls back 2 days later. It's time to yell. And I want her to hold up her end of the bargain. Free bed. "I was just joking, sir". But I will deliver the bed for free. HAHAHA. You can't find the bed, let alone deliver it.
On wednesday Nov. 30th there is a knock at the door for the delivery of one box spring from the Bay. WTF am i going to do with 1 box spring. ( we oredered a king) And this tool wanted to take the old bed away! What am I going to sleep on in the mean time?
I never got to talk to the manager. They never called me back after 3 phone messages. I cancelled the bed and ended the farce.
Moral of the story.
The BAY sucks. It's no wonder they are going bankrupt.