07-01-2004, 03:27 AM
07-01-2004, 03:34 AM
I wouldn't even threaten the dealer with the press, I'd just do it. They've had their chances to do right. Just look into the proper things to say to avoid being sued for slander.
07-01-2004, 03:35 AM
You could also contact "John Gormley" at 650 News Talk Radio in Saskatoon, he seriously is into all that stuff, debates, etc... he might be able to help. I still can't believe they are screwing you guys around like that.... I would honestly contact some other dealerships (Regina and Saskatoon) and see if they will fix it. I am really shocked about this....
07-01-2004, 03:39 AM
S2 Steeda,Jun 30 2004, 01:35 PM Wrote:You could also contact "John Gormley" at 650 News Talk Radio in Saskatoon, he seriously is into all that stuff, debates, etc... he might be able to help. I still can't believe they are screwing you guys around like that.... I would honestly contact some other dealerships (Regina and Saskatoon) and see if they will fix it. I am really shocked about this....Dont be THAT shocked :lol:
It is FORD afterall :rolleyes:
07-01-2004, 03:39 AM
yeah, something is off-centre here... somethings missing. It's just too wierd that they treat you guys so badly... even the dealer principle. Did you piss them off in the past?
07-01-2004, 04:03 AM
I have called the paper and am waiting for the guy to get back from lunch.
What's missing is the logic in their argument. (Bring car in car fine, take car away car breaks) they are standing their ground and do not like the fact that they probably know that deep down we are right and they will have to pay.
No, we haven't pissed them off in the past, we just demand that things that need to be fixed be fixed, and we go over our car with a fine tooth comb before and after it goes in the shop. We also demand good service and are very particular about who touches it.
IMO, we are like any car owner who truly loves thier vehicle. i just don't think they like being called onevery mistake they have made, cuz the techs get in trouble for taking shorcuts or being rude.
E
What's missing is the logic in their argument. (Bring car in car fine, take car away car breaks) they are standing their ground and do not like the fact that they probably know that deep down we are right and they will have to pay.
No, we haven't pissed them off in the past, we just demand that things that need to be fixed be fixed, and we go over our car with a fine tooth comb before and after it goes in the shop. We also demand good service and are very particular about who touches it.
IMO, we are like any car owner who truly loves thier vehicle. i just don't think they like being called onevery mistake they have made, cuz the techs get in trouble for taking shorcuts or being rude.
E
07-01-2004, 04:09 AM
New Development:
the fingers are bent(we knew this before) so: They said they didn't do it and we must have done it by abusing it. One is out 1/4" and the tips are blueish
My father a former mechanic and service manager for like almost 30 yrs or something said that's not right. So he called a Ford dealer that he is friends with and talked to a few techs, etc. Okay, apparently what "we" did to our car is impossible!! :huh:
dad explained it, but i am currently a little confused. He said that driving the car would not do that, and the dealership he talked to (also ford) said that we couldn't have done it.
So, now what. this just gets worse.
E
the fingers are bent(we knew this before) so: They said they didn't do it and we must have done it by abusing it. One is out 1/4" and the tips are blueish
My father a former mechanic and service manager for like almost 30 yrs or something said that's not right. So he called a Ford dealer that he is friends with and talked to a few techs, etc. Okay, apparently what "we" did to our car is impossible!! :huh:
dad explained it, but i am currently a little confused. He said that driving the car would not do that, and the dealership he talked to (also ford) said that we couldn't have done it.
So, now what. this just gets worse.
E
07-01-2004, 04:12 AM
PugLuvr,Jun 30 2004, 02:09 PM Wrote:New Development:Cant these new cars be hooked to a computer and show what kind of driving you do... :huh:
the fingers are bent(we knew this before) so: They said they didn't do it and we must have done it by abusing it. One is out 1/4" and the tips are blueish
My father a former mechanic and service manager for like almost 30 yrs or something said that's not right. So he called a Ford dealer that he is friends with and talked to a few techs, etc. Okay, apparently what "we" did to our car is impossible!! :huh:
dad explained it, but i am currently a little confused. He said that driving the car would not do that, and the dealership he talked to (also ford) said that we couldn't have done it.
So, now what. this just gets worse.
E
I'd have them write down whats wrong and how its your fault in paper and have the other dealership your dad talked to put somehting in paper....then go to the local Newspaper and show them that Ford is a bunch of f u c k i n idiots...you know kind of contradict what they're saying.....
Erin: I feel your pain, I went through all of this for EVRYTHING i brought my car in. I eventually said f u c k it and found a new dealership. They treat me like GOLD now.
07-01-2004, 04:19 AM
you need to get to the dealership and take pictures of the damage...
and then you may really want to talk to a lawyer.. you could very well have a case here, you just need to keep gathering evidence.
and I know you detailed a lot of stuff in this post, but you honestly need to commit this to paper.. keep a written log, and make sure you take notes everytime you talk to someone... track name and the jist of the situation. If someone has an e-mail address, followup the phone conversation with an e-mail outlining the conversation and anything that came from it.
The point is to create a paper trail, and keep on it... if it's the dealership's fault, it will come out through on paper, and you'll have a lot of good material for the newspaper/radio/lawyer.
and then you may really want to talk to a lawyer.. you could very well have a case here, you just need to keep gathering evidence.
and I know you detailed a lot of stuff in this post, but you honestly need to commit this to paper.. keep a written log, and make sure you take notes everytime you talk to someone... track name and the jist of the situation. If someone has an e-mail address, followup the phone conversation with an e-mail outlining the conversation and anything that came from it.
The point is to create a paper trail, and keep on it... if it's the dealership's fault, it will come out through on paper, and you'll have a lot of good material for the newspaper/radio/lawyer.
07-01-2004, 04:21 AM
darkpuppet,Jun 30 2004, 02:19 PM Wrote:The point is to create a paper trail, and keep on it... if it's the dealership's fault, it will come out through on paper, and you'll have a lot of good material for the newspaper/radio/lawyer.....and for us to read :P
07-01-2004, 04:28 AM
puppet and flo are right lol AND I would think it would be in your best interest not to blab to the papers yet if you're serious about legal action... slander is a funny thing, words get transformed by interpretation - get some advice first, don't mention any kind of details to the press!
07-01-2004, 04:45 AM
I can see this getting out of hand real quick. I feel bad for you guys, looks like there's potential that you might have to eat the cost and suck it up. It's sad, really sad... I still think you should take the car to another dealership, they might do that in spite of their competition.... it's a good way for another dealership to get the upper hand on the other in the customer service category. Something like that, if it got around is alot cheaper than advertising.
All I can say is Good Luck....
All I can say is Good Luck....
07-01-2004, 04:54 AM
wow.. this is an veryinteresting situation
i've talked to tyler about this and he knows what i think about the whole situation all i can say from working at a dealership is regarding your warrantee.. it can be void if mods are done and prove that it has contributed to what's wrong withthe car..
also it goes with the same how you drive. If you drive your car hard, it can void your warrantee BUT the dealership has to prove it first.. eg.. if its a common problem with focus' then it should be covered by warrantee but if it's something that really uncommon then yes it's gonna put the dealership in question on how the owner(s) drive the car and how the car is treated. They dont have to nessecary catch you bagging the car but there are ways to find on how the car is treated, interally and electronically. If they think that you or tyler have been bagging your car, ask them what their reason for thinking so, also prossible go to percival ford and asking for a list of repairs done to all focus' at that dealership.. if the pressure plate and the clutch is a common thing to go on a focus then they can't exactly say it's not covered by warrantee.
Tyler and wife(sorry i forgot your first name LOl) you both are fighting a TOUGH fight, all i can say is you are not gonna win by fighting back.. it's all gonna go no where. 75% of arguements out there between dealerships and consumers, are won because of the amount of research is done. Your best thing to do is do your research this way whatever they say you can find out if they are BSing you or not. I've heard bad things about that dealership... bsing and s**t. Like S2 said.. call around see what all the techs say.. it's gonna be a lot of work.. but it's the only sign of hope if you want to win.
PS.. like Brooks said.. don't take it public by the paper.. a. the paper wont do anything coz it cuts down a company, and b. law suits will happen.
i've talked to tyler about this and he knows what i think about the whole situation all i can say from working at a dealership is regarding your warrantee.. it can be void if mods are done and prove that it has contributed to what's wrong withthe car..
also it goes with the same how you drive. If you drive your car hard, it can void your warrantee BUT the dealership has to prove it first.. eg.. if its a common problem with focus' then it should be covered by warrantee but if it's something that really uncommon then yes it's gonna put the dealership in question on how the owner(s) drive the car and how the car is treated. They dont have to nessecary catch you bagging the car but there are ways to find on how the car is treated, interally and electronically. If they think that you or tyler have been bagging your car, ask them what their reason for thinking so, also prossible go to percival ford and asking for a list of repairs done to all focus' at that dealership.. if the pressure plate and the clutch is a common thing to go on a focus then they can't exactly say it's not covered by warrantee.
Tyler and wife(sorry i forgot your first name LOl) you both are fighting a TOUGH fight, all i can say is you are not gonna win by fighting back.. it's all gonna go no where. 75% of arguements out there between dealerships and consumers, are won because of the amount of research is done. Your best thing to do is do your research this way whatever they say you can find out if they are BSing you or not. I've heard bad things about that dealership... bsing and s**t. Like S2 said.. call around see what all the techs say.. it's gonna be a lot of work.. but it's the only sign of hope if you want to win.
PS.. like Brooks said.. don't take it public by the paper.. a. the paper wont do anything coz it cuts down a company, and b. law suits will happen.
07-01-2004, 05:02 AM
You might also want to check around on other focus websites, maybe run some searches on their message boards to see if anyone has had any problems like this.
07-01-2004, 05:13 AM
My dad finally saw the pictures and has ordered me to go and pick up my parts. I will get those later today, and yes i am showing up unannounced. He said that based on the damage he sees with the disc, etc. He thinks: either the release bearing seized or they put the wrong disc on it.
He said the only other way what we did could have happened was by trying to pop a wheelie in which case the axle and drive shaft should be damaged as well. Also note that in the case of "abuse" the disc usually shatters/breaks, and the rest of the mechanism is fine. Fortuneately this is not the case in our car. All of the fingers, except one, are out by 1/4" and dad and some techs he know are trying to figure how the hell they got that way. But due to a problem with the size of the disk they put on.
Please note that upon inspection by my dad the dis was obliterated and it was 1 day old. Since we don;t race, there is only one explanation. They "fixed" it wrong! If we were such terrible drivers why did we get through the past eight months with no problems, but the day after we get it back from them it blows. The dealershio just isn't thinking logically. (BTW, the clutch did feel funny and tight when we got it back, but I have to check with Ty as to exactly the nature of its' weirdness, as he did make a remark as we were driving it off the lot.)
For all y'all who say fighting is a lost cause you are wrong, how else did women get the vote, blacks get to sit at the front, etc.. You should never have to bow down just because you think you won't win or cuz they intimidate you.
Also as far a libel goes I have yet to mention a name to the paper, and am not intending to. Instead I want the news dude to aid me in my crusade to get the truth. Which is, that Ford is refusing to think of other possibilities for the damage and is taking the easy way out by blaming us. Little do they know who they are dealing with, cuz i don't take s**t form no none!! :lol:
It is also worth mentioning that my father and "his people (car guys in the city and at Ford) " are dealing with this from WPG, and so far have said that we DO have a case, and that any self-serving dealership would just fix it and be done with it.
Erin
P.S.
Like my father said, we a re being pigeonholed because we are young. They just assume that we race, which we don't. They, in my opinion, are going to have a harder fight, cuz I will sue for discrimination if they don't get their s**t together and I can do it for free so I'm not scared to.
Also there are no mods that would void the warranty, it is a lease, and everything can be put back. We check with them before we do anything!
I have decided not to talk to Percival as well simply because they are rivals in the market only, and unless they are mortal enemies I have no case to thm either.
He said the only other way what we did could have happened was by trying to pop a wheelie in which case the axle and drive shaft should be damaged as well. Also note that in the case of "abuse" the disc usually shatters/breaks, and the rest of the mechanism is fine. Fortuneately this is not the case in our car. All of the fingers, except one, are out by 1/4" and dad and some techs he know are trying to figure how the hell they got that way. But due to a problem with the size of the disk they put on.
Please note that upon inspection by my dad the dis was obliterated and it was 1 day old. Since we don;t race, there is only one explanation. They "fixed" it wrong! If we were such terrible drivers why did we get through the past eight months with no problems, but the day after we get it back from them it blows. The dealershio just isn't thinking logically. (BTW, the clutch did feel funny and tight when we got it back, but I have to check with Ty as to exactly the nature of its' weirdness, as he did make a remark as we were driving it off the lot.)
For all y'all who say fighting is a lost cause you are wrong, how else did women get the vote, blacks get to sit at the front, etc.. You should never have to bow down just because you think you won't win or cuz they intimidate you.
Also as far a libel goes I have yet to mention a name to the paper, and am not intending to. Instead I want the news dude to aid me in my crusade to get the truth. Which is, that Ford is refusing to think of other possibilities for the damage and is taking the easy way out by blaming us. Little do they know who they are dealing with, cuz i don't take s**t form no none!! :lol:
It is also worth mentioning that my father and "his people (car guys in the city and at Ford) " are dealing with this from WPG, and so far have said that we DO have a case, and that any self-serving dealership would just fix it and be done with it.
Erin
P.S.
Like my father said, we a re being pigeonholed because we are young. They just assume that we race, which we don't. They, in my opinion, are going to have a harder fight, cuz I will sue for discrimination if they don't get their s**t together and I can do it for free so I'm not scared to.
Also there are no mods that would void the warranty, it is a lease, and everything can be put back. We check with them before we do anything!
I have decided not to talk to Percival as well simply because they are rivals in the market only, and unless they are mortal enemies I have no case to thm either.
07-01-2004, 05:19 AM
be clear who you are going to fight and for what reason... ie Ford of Canada or Shithead Dealer... grand difference. ;)
07-01-2004, 05:19 AM
Dealer for now
07-01-2004, 05:29 AM
Unless you have different gearing, a Quaife, beefed up aftermarket clutch I doubt the mods you've done on the car fooked up your clutch....I mean last time I checked, Tyler was removing his windshield nozzles light thingys :P
If they do cover it, tell them you want all aftermarket stuff for the hassle they put you through :lol:
If they do cover it, tell them you want all aftermarket stuff for the hassle they put you through :lol:
07-01-2004, 05:45 AM
If in the end we do have to pay we will go the performance route, but there is an even newer development that is tellingme that Ford wil be footing the bill.
There are some shiny parts where there shouldn't be, which resulted from something (fingers ) rubbing where t shouldn't be. ( :o my head just went inthe gutter) Sorry.
Upon closer inspection we are noticing wear where there should be noe, etc. pointing in the direction of wrong disc.
Oh the idiots.
There are some shiny parts where there shouldn't be, which resulted from something (fingers ) rubbing where t shouldn't be. ( :o my head just went inthe gutter) Sorry.
Upon closer inspection we are noticing wear where there should be noe, etc. pointing in the direction of wrong disc.
Oh the idiots.
07-01-2004, 09:21 AM
Man. This is seriously messed up. I've been fortunate not to have to have anything done to my car other than oil changes. I can't believe they are treating you like that just because your car has a big muffler and some decals on the door. Surely the guys who work there aren't all middle aged farts who think that every car with stickers or wheels is a "street racer." There's gotta be young guys that know the score.
I have a good feeling tho. I think they'll be getting a bit of pressure from your dad and maybe even head office. Maybe not but i know that since i work at a call center, every call you make is logged in some way. That information gets on reports and such and isn't just scoffed off. Companies love to know what they are messing up on so they can give that ever-ellusive PERFECT customer service. Just sit tight, don't take it to the papers until it's completely hopeless. S2's idea about Gormly is a good idea but again... this should be your last ditch effort... Plan "Z" if you will. But stick to it. Nothing's hopeless if you fight the good fight.
Good luck guys.
I have a good feeling tho. I think they'll be getting a bit of pressure from your dad and maybe even head office. Maybe not but i know that since i work at a call center, every call you make is logged in some way. That information gets on reports and such and isn't just scoffed off. Companies love to know what they are messing up on so they can give that ever-ellusive PERFECT customer service. Just sit tight, don't take it to the papers until it's completely hopeless. S2's idea about Gormly is a good idea but again... this should be your last ditch effort... Plan "Z" if you will. But stick to it. Nothing's hopeless if you fight the good fight.
Good luck guys.