... well maybe..
a little ranting incoming
So I answer this call... with my normal greeting.
Now pay attention..
me: "thank you for calling Localnet Technical Support, my name is Todd, and may I have your username or previous ticket number please"
response: "are you one of those F*cking people in new york?"
me: "umm.. yes"
response: "why the f*ck isn't my cable working, I can't get channel 22!"
me: "i'm sorry, but this is localnet, we don't offer cable service, we're a dialup internet company""
response: "don't give me that bullsh*t, f*ckin fix my problem."
(at this point i'm losing it, but trying to string this ahole along)
me: "jump up and down next to your tv and see if that works"
** SERIOUSLY, THE MORON DOES IT **
me: "now give it 10 minutes to reset, and call Time-Warner and tell them the results"
.. .and i hang up on him.
torradan,Jul 13 2006, 11:00 AM Wrote:... well maybe..
a little ranting incoming
So I answer this call... with my normal greeting.
Now pay attention..
me: "thank you for calling Localnet Technical Support, my name is Todd, and may I have your username or previous ticket number please"
response: "are you one of those F*cking people in new york?"
me: "umm.. yes"
response: "why the f*ck isn't my cable working, I can't get channel 22!"
me: "i'm sorry, but this is localnet, we don't offer cable service, we're a dialup internet company""
response: "don't give me that bullsh*t, f*ckin fix my problem."
(at this point i'm losing it, but trying to string this ahole along)
me: "jump up and down next to your tv and see if that works"
** SERIOUSLY, THE MORON DOES IT **
me: "now give it 10 minutes to reset, and call Time-Warner and tell them the results"
.. .and i hang up on him.
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u bastard...it was me calling!!!!
jk
hahahaha
Well played Mr. Bond. Well played... <_<
Lmao good one................. :lol:
I like it! There are times when I wish I could pull stunts like that but sadly I have to grin and bear it (Including getting racial slurs hurled at myself and a colleague today because we wouldn't do more than give summary advice to an @$$clown that didn't even LIVE in Mississauga)
NefCanuck
MUAHAHAHAHAHA!!1!!!!!! I wish I could do that to some of the idiots that call me...
You'd love some of the guys I support.
"My Internet Outlook won't connect to the server" - no idea what he means at this point, we use Exchange directly over 3 physical locations via VLAN. Then,
"I try to get to (external mail server address) and it says it can't connect... my Outlook's broken." - he means OWA via Internet Explorer at this point.
Me - "Try (internal URL to OWA)."
Him - "You guys must have just fixed the server, it works!" :rolleyes:
All-time favourite - "My computer just asked me if I was bored! I tried to say No and when I couldn't figure out how, I called you" - remote consoled into a desktop, Netsend to self :rofl:
Bell Enterprise tales: "1.5MBbps is enough for either direction. voice and data". - initial rollout of VLAN project. - referral to the recommendation of a single T1 per site to handle 15-25 users' voice and data traffic. Shyeahh, right.
6 months later, massive diagnostics, LAN surveys, packet capturing and the like - "We may have a bandwidth issue, but let's try some alternative measures."
Another YEAR of crappy connectivity, corrupted packets and data / files, inability to manage remote nodes and really crappy voice quality - "We've exhausted all of our options, let's do a connection infrastructure upgrade to 10Mbps FD fibre optic." :rolleyes: - I had been saying that since the first 1-2 months into the rollout , especially after seeing the cost to upgrade to 10Mbps fibre was slightly more than 2 x T1s.
I still don't know if we got soaked for the initial rollout or if Bell ate some/all of the cost. I won't for fear of triggering an angry outburst or a heart attack.
S'funny, ever since we did the 10Mbps feed and 100Mbps "dark fibre" interconnect between shops... no real glitches. Nada. Hmmm, I wonder who said that quite some time ago!