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+--- Thread: Rogers Does It Again (/showthread.php?tid=5067)
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Rogers Does It Again - oldeguy - 08-03-2007
Ten years ago, when we moved to Bowmanville, Rogers was the only TV cable out there, there was no satellite that was affordable. After being screwed around a couple of times with there "service" we bit the bullet and went with satellite. Our son did some volunteer work for Rogers, which we had hoped would lead into real work, but that never happened. My wife and I are buying a Condo in Bowmanville, that will be built by 2009, so they say, and part of the deal is free Rogers services for a year. They better not screw up again.
Rogers Does It Again - NOS2Go4Me - 08-03-2007
D-Dub,Aug 3 2007, 12: Wrote:Your lucky you have a cell phone to call them up from. Imagine you were just a regular customer with no cell??.....it would be such an inconvenience.
In 15 years I lived at home our land line (through bell) has never had downtime.
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Every responsible VoIP provider is at least recommending you have some sort of cell backup. I mean hell, even conscientious Bell reps tell you to have a backup of some sort.
It's just common sense.
VoIP is just another service over a different type of infrastructure. If you have a backup system that uses a different infrastructure from your primary, you're set. Ultimately everything connects to the PSTN anyways, so you're never totally redundant.
Rogers Does It Again - Flofocus - 08-03-2007
D-Dub,Aug 3 2007, 12: Wrote:Your lucky you have a cell phone to call them up from. Imagine you were just a regular customer with no cell??.....it would be such an inconvenience.
In 15 years I lived at home our land line (through bell) has never had downtime.
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I cant remember the exact stats, But Bell has something like 1% downtime on their land lines. Of course were moving more towards an IP setup now, but you cant beat Bell's landlines for service. Dealing with the CSR's is a completely different story...
Rogers Does It Again - paolo - 08-04-2007
Flofocus,Aug 3 2007, 09:44 AM Wrote:I cant remember the exact stats, But Bell has something like 1% downtime on their land lines.[right][snapback]245594[/snapback][/right]
I wish I could say the same about their DSL internet. So far this year, I've had 1 over month of outage, no credit, no compensation, but what I DID get was a constnt run arround and daily calls to unplug modem, plug modem back in, check the line chord, everything looks fine on our end Mr. Paul (mean while no dsl sync light, means the DSLAM is down, took them over a friggin month to check and fix it. Thank Goodness I have a secondary internet connection running on NLOS / OFDM / Pre-Wimax. My secondary internet connection was faster and more reliable than my internet, that I've considered to use it as my primary connection from now on, and am now dSL-Less as well as Wireless.
Rogers Does It Again - zx5power - 08-04-2007
paolo,Aug 3 2007, 05:29 PM Wrote:Flofocus,Aug 3 2007, 09:44 AM Wrote:I cant remember the exact stats, But Bell has something like 1% downtime on their land lines.[right][snapback]245594[/snapback][/right]
I wish I could say the same about their DSL internet. So far this year, I've had 1 over month of outage, no credit, no compensation, but what I DID get was a constnt run arround and daily calls to unplug modem, plug modem back in, check the line chord, everything looks fine on our end Mr. Paul (mean while no dsl sync light, means the DSLAM is down, took them over a friggin month to check and fix it. Thank Goodness I have a secondary internet connection running on NLOS / OFDM / Pre-Wimax. My secondary internet connection was faster and more reliable than my internet, that I've considered to use it as my primary connection from now on, and am now dSL-Less as well as Wireless.
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My dsl from bell aliant had been messing bad to everyday I had to reboot my wirless modem for it to work ,, now I have rogers.
Rogers Does It Again - NOS2Go4Me - 08-04-2007
Even when we had the phone grief, my HDTV and cable Internet feed worked fine.
Rogers Does It Again - Flofocus - 08-08-2007
I've never had problems with my internet service from bell. I've never really had a problem with rogers either...just thier speed.
Rogers Does It Again - darkpuppet - 08-08-2007
NOS2Go4Me,Aug 3 2007, 08:06 AM Wrote:Every responsible VoIP provider is at least recommending you have some sort of cell backup. I mean hell, even conscientious Bell reps tell you to have a backup of some sort.
It's just common sense.
VoIP is just another service over a different type of infrastructure. If you have a backup system that uses a different infrastructure from your primary, you're set. Ultimately everything connects to the PSTN anyways, so you're never totally redundant.
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the ironic thing is that Rogers doesn't market their Home Phone as a VOIP service..
Quote: How is this different from Voice Over IP (VOIP) telephone services?
Rogers Home Phone service does not require or use the public Internet as VOIP services do. This difference ensures that potential slow-downs that occur as a result of load and other factors on the Internet do not affect
Rogers Home Phone. Using a state-of-the art, managed, dedicated network, Rogers Home Phone service provides our customers with high-quality, robust telephone services. Rogers Home Phone service is not VOIP. Rogers Home Phone service is delivered over the Rogers privately owned and monitored secure packet cable network that is NOT accessible to the general public, unlike VOIP services that run over the public internet.
and it IS technically VOIP, but without the advantage of allowing you to travel with your number like you can with traditional VOIP carriers...
and as we've learned, it's not as robust as VOIP because if I had VOIP, I could have just found an internet connection, forwarded my calls, and I wouldn't have missed 2 weeks of calls...
thank god I still had my cell -- and my dry loop DSL -- which has never gone out except for when I switched my landline to rogers and the DSL had to be bound to another circuit number... and that's been over 7 years of impeccable DSL service -- in an appartment building!
From what the diagnostics on my cable box show, I would be hesitant to switch to Rogers internet because the network does slow down on occasion and they do sometimes have difficulty getting the bandwidth to my cable box at times...
Rogers Does It Again - reldridge - 08-09-2007
Next time you call to rip someone a new a-hole, check with them what escalation level you're at. I deal with Rogers on the corporate side (T1, Business DSL, E100, E10, etc.) and have found that they have 5 levels of escalation. Not sure if it's the same for residential customers, but the higher the escalation, the more experienced the techs are that look at it, and the more management visability.
Rogers Does It Again - paolo - 08-09-2007
darkpuppet,Aug 8 2007, 09:29 AM Wrote:the ironic thing is that Rogers doesn't market their Home Phone as a VOIP service..
Since your trying to get smart about it, Bell Canada Landline (Via Twisted Pair Copper) is technically VOIP too. Have you noticed those boxes being dug up in all kinds of neighbour hoods? those are FTTN or FTTC cabinets. Converts voice to IP packets.
Dark Puppet, if you wanted VOIP, you should have just purchased Rogers VOIP service instead, yes Rogers ADDITIONALLY OFFERS a VOIP Telephony service, just like Vonage and Primus. You would still be required to have a fixed internet connection but meh, you seemed to have that taken care of. Scooba Steve could have hooked u up on Rogers Telecom VoiP. Heck, I'm going to be testing it next month
Rogers Does It Again - darkpuppet - 08-09-2007
paolo,Aug 8 2007, 06:32 PM Wrote:darkpuppet,Aug 8 2007, 09:29 AM Wrote:the ironic thing is that Rogers doesn't market their Home Phone as a VOIP service..
Since your trying to get smart about it, Bell Canada Landline (Via Twisted Pair Copper) is technically VOIP too. Have you noticed those boxes being dug up in all kinds of neighbour hoods? those are FTTN or FTTC cabinets. Converts voice to IP packets.
Dark Puppet, if you wanted VOIP, you should have just purchased Rogers VOIP service instead, yes Rogers ADDITIONALLY OFFERS a VOIP Telephony service, just like Vonage and Primus. You would still be required to have a fixed internet connection but meh, you seemed to have that taken care of. Scooba Steve could have hooked u up on Rogers Telecom VoiP. Heck, I'm going to be testing it next month
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I tried... I asked them about VOIP, and tried to research it on the web before buying into it, but there was no clue... I ended up going because they were saving me a few bucks a month.
I know Bell is switching to VOIP -- it just makes sense. From my experiences the bell fiber service is friggin' awesome too...
no need to get snippy <_<
Rogers Does It Again - D-Dub - 08-09-2007
NOS2Go4Me,Aug 3 2007, 08:06 AM Wrote:D-Dub,Aug 3 2007, 12: Wrote:Your lucky you have a cell phone to call them up from. Imagine you were just a regular customer with no cell??.....it would be such an inconvenience.
In 15 years I lived at home our land line (through bell) has never had downtime.
[right][snapback]245569[/snapback][/right]
Every responsible VoIP provider is at least recommending you have some sort of cell backup. I mean hell, even conscientious Bell reps tell you to have a backup of some sort.
It's just common sense.
VoIP is just another service over a different type of infrastructure. If you have a backup system that uses a different infrastructure from your primary, you're set. Ultimately everything connects to the PSTN anyways, so you're never totally redundant.
[right][snapback]245576[/snapback][/right]
Why should you have a back up?. People have been using land lines for years with no back ups and they've had no f*** up like VoIP.
When you buy a car do you go back the next day and buy another car just in case the other one breaks down?
The only reason I see Bell telling you to get a back up of some sort is because they want you to buy a cell phone and plan off them.
Rogers Does It Again - NOS2Go4Me - 08-09-2007
Do you drive your car without a spare? Do you travel with an "exact" amount of clothes? When you camp, do you only bring barely enough food (without the chance to buy more)? Do you leave your credit and debit cards at home once you have what you perceive to be enough cash on you for the day?
If nothing else, the lack of hostile technology allowed us to live with "just" a landline for quite a while. Why forego having a backup system now?
And on that note, what does that make people who have landlines AND cellphones?
EDIT - do you work in IT at all? If you did, you'd know that backups are LIFE. And your job. And your job depends on you doing your job.
If I carry a cell this weekend when I normally don't, just because we're travelling, does that make me paranoid and that I really shouldn't have a cell? Should I just resign myself to walking everywhere for help if we break down?
I'm not really trying to be an ass, but do you see what I'm saying?
Rogers Does It Again - darkpuppet - 10-27-2007
Sorry to bring this back from the dead... but I just got a call from Rogers saying that my home phone service has been restored.
Man, are they ever on the ball!
Rogers Does It Again - NefCanuck - 10-27-2007
darkpuppet,Oct 26 2007, 10:14 AM Wrote:Sorry to bring this back from the dead... but I just got a call from Rogers saying that my home phone service has been restored.
Man, are they ever on the ball!
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You better be getting some mucho credits out of this fiasco...
I think I would have lost it being without a home phone for that long :ph34r:
NefCanuck
Rogers Does It Again - darkpuppet - 10-27-2007
haha... here's the kicker... my phone line was up Aug 9 or 11th or sometime long ago..
I wonder if I could get credited....
Rogers Does It Again - NefCanuck - 10-27-2007
darkpuppet,Oct 26 2007, 03:29 PM Wrote:haha... here's the kicker... my phone line was up Aug 9 or 11th or sometime long ago..
I wonder if I could get credited....
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Uh... weren't they supposed to tell you that they fixed things? Or did they think you were a relative of Carnac? :blink:
NefCanuck
Rogers Does It Again - K_OS - 10-28-2007
darkpuppet,Oct 26 2007, 10:14 AM Wrote:Sorry to bring this back from the dead... but I just got a call from Rogers saying that my home phone service has been restored.
Man, are they ever on the ball!
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hehehe
Bell aren't much better my inlaws had there phone service go down for a day 2 weeks after the service had been restored Bell called them to tell them that they could use there phone again.
Laterz :)