Hi, Guest
05-13-2006, 06:32 AM
I know all too well about Bell's usage of various systems... but if I changed my billing address, or billing info, they actually propogate it across all my accounts, it just doesn't disappear into the ether.
I mean, me and the CSR at Rogers had a good laugh about the address thing. "how did they move my cable when I moved if you guys don't have my latest address?.. not to mention I've had no problems in the last 2 years"
"you're right!"
HAHAHAHAHAHAHAHAHAHAHA
I know bell is no better, the average CSR call time on an SMB call was an hour... so if you're an SMB, and you call to order new lines, move, or set up service, you'll be on the phone an hour, and most of that is just product pricing and billing.
insane!
I mean, me and the CSR at Rogers had a good laugh about the address thing. "how did they move my cable when I moved if you guys don't have my latest address?.. not to mention I've had no problems in the last 2 years"
"you're right!"
HAHAHAHAHAHAHAHAHAHAHA
I know bell is no better, the average CSR call time on an SMB call was an hour... so if you're an SMB, and you call to order new lines, move, or set up service, you'll be on the phone an hour, and most of that is just product pricing and billing.
insane!
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