[darkpuppet]

One more thing to add.... sort of inline with ZTW's statements.

A lot of comments that get made tend to reflect a pre-existing belief that dealerships are trying to rip people off, or that they're looking for the next sucker.

I think this often leads to a lot of people going into the dealership with a chip on their shoulder, and it will negatively affect all of their interactions with the dealership.

I've seen it from a couple members here (and not just with dealing with ford).. where they've ripped into a customer service rep because they fealt they were being slighted. And it's not warranted... Sure, as customers, we all expect a certain amount of service for the money we pay, and we rightfully deserve it.

However, that doesn't mean that we're going to improve our chances of getting good service by going in with a chip on our shoulder, making demands, and just getting up in the dealer's face.