[NOS2Go4Me]

I find myself acting increasingly like a prick toward call centre folks lately. I've always found face time works where possible, because it shows that you're willing to put in the effort to meet with them to discuss your problems. I'm working on reining in my inner grizzly. <_<

Of course, in this approach I'm referring to the dealer and not a credit card company. I get quite far speaking very calmly with the service folks at Stockfish, because as noted above by Ken you catch more flies with honey. I'm sure the SAs thought I was completely nutso this week when I reported the two problems and set up the appointment for Monday morning. In any case, they were polite and pleasant with me... never questioning the rationale I had nor discouraging me from dropping it off.

I've actually had the unfortunate luck of returning one of my two new N-scale diesel locomotives this week to the store I bought them from in Hamilton, sight unseen. The employee from the store was quite nice on the phone as well as via email. I got my return auth number in a matter of minutes and I sent it back as per their instructions. Keep in mind, it's their first time dealing with me as well and I'm sure they're trying to get a handle on me, too. For all I know, the guy I've dealt with both times is actually the owner. He seems nice enough, even when faced with product that doesn't work.

Be nice, be polite even if they aren't and be patient. Sometimes that makes you get just that little bit further and that's what matters in the end.