[NefCanuck]

Welcome to the fun world of "connection troubleshooting"

The biggest hassle you will find Ken is that for the longest time you'll be dealing with people who are doing the exact same thing that you could be doing (following a troubleshooting script)

It'll only be after every step in the script has been followed to no resolution that you will get your case transferred to a more senior tech who can actually think "outside the script"

Remember my connection issues with Bell back in October? That was a full month of script readers and going from junior to more senior techs before they finally looked at the one part that they had "assumed" was okay because it came up clean on their automated tests. In my case it was the actual connection in the cabinet outside my building. Remotely it tested fine but once a tech thought to crack the box open and look at the thing, it was toast.

Keep at it and try to keep your cool as best you can (I admit I kinda lost it near the end of the month thanks to a tech who thought he could show up whenever he wanted without checking to see if I was home first )

NefCanuck