[darkpuppet]

oops.. forgot one more:

ordered touch up paint from the parts counter (in person, since I was there every other day this summer) twice before they actually got me the part -- and I had to call them to followup on it too.

There's a couple of decent people there -- Doug McPhearson, and John in service come to mind, but I'd call out Ryan in Collision and Matt, the service manager as people who don't give a s**t (complete with supporting evidence).