[moon111]

I actually worked full-time at a Bell Sympatico call-center in the past, while also working full-time days elsewhere. I've had a few jobs, and honestly this was one of the hardest and most stressful. Yeah every once in awhile something weird happens that make people scream, but for everyone of those, there's 100's of repair people who go out to find one of those 'scripted' troubleshooting methods weren't done and everyone's time was wasted.