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I don't know if it's related or coincidence, but ever since Netflix came to Canada my internet speed has gone into the crapper - and I don't subscribe to Netflix.
Recently youtube has become unwatchable for me and so I decided to just now use Rogers utility for measuring speed and I couldn't fawkin believe it.
At 1:00 am on a Sunday night / Monday morning my speed is a paltry 396k / 496k ... WTF!!!! and I pay for 10m / 512k.
My PC is optimized and otherwise running fine ... is it just me or is it Rogers ... and if it's Rogers who can recommend a decent replacement?
Cheesus I'm pissed.
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How do you even check that? BTW I'm drunk.
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Ken, just call Rogers and complain about it. They'll figure out what's wrong. It could be as simple as your modem is malfunctioning.
Kev, they're called speed tests :p
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(02-21-2011, 05:23 PM)Mystake Wrote: Ken, just call Rogers and complain about it. They'll figure out what's wrong. It could be as simple as your modem is malfunctioning.
Kev, they're called speed tests :p
Well I spent all morning online with Rogers tech help ... the upshot is this ... after checking everything under the sun to do with my computer and my router, they finally got around to pinging the modem and lo and behold the connection is suffering from packet loss ... but apparently nothing to do with the modem itself ... so the issue has been "escalated" and now I wait 24 to 48 hours for somebody to get back to me.
Hate this s**t
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Welcome to the fun world of "connection troubleshooting"
The biggest hassle you will find Ken is that for the longest time you'll be dealing with people who are doing the exact same thing that you could be doing (following a troubleshooting script)
It'll only be after every step in the script has been followed to no resolution that you will get your case transferred to a more senior tech who can actually think "outside the script"
Remember my connection issues with Bell back in October? That was a full month of script readers and going from junior to more senior techs before they finally looked at the one part that they had "assumed" was okay because it came up clean on their automated tests. In my case it was the actual connection in the cabinet outside my building. Remotely it tested fine but once a tech thought to crack the box open and look at the thing, it was toast.
Keep at it and try to keep your cool as best you can (I admit I kinda lost it near the end of the month thanks to a tech who thought he could show up whenever he wanted without checking to see if I was home first  )
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odd. i upgraded my internet for netflix, and it hasnt gotten any slower, infact i tend to get speeds above what im paying for. i have the 25mb/s down, 1mb/s up and tend to get 32 down 1 up most of the time. lowest i have found was 17 down
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At least with Rogers they'll send a tech out to fix it. When I had troubles with my phone line, Acanac said they can send out a bell technician for 100$, plus any repairs. If I had been a bell customer I wouldn'tve had to pay (and in the end I didn't pay anyone nor did anyone come, we fixed the wiring issues on our own).
I'm also at the mercy of bell, via acanac. I pay for a 6mb/800k line but I only get 3mb/800. And "that's the way it is". I put up with it because its cheap and unlimited bandwith, but for the most part almost every 3rd party DSL customer gets the shaft from Bell.
If it was affordable (and it isn't, due to bandwith caps), I'd be with Rogers in a heartbeat. It can be a headache at times but at least they sell a service that they themselves maintain and operate.
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Sorry guys, but you don't know shitty service until you're with Xplornet...
I love living in the country, but when my download PEAKS at 33 kbps, I'd play by the Rogers/Bell rules any day.
Wireless sucks worse than anything else...
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02-23-2011, 12:57 AM
(This post was last modified: 02-23-2011, 12:57 AM by Flofocus.)
(02-22-2011, 08:24 AM)Mystake Wrote: I pay for a 6mb/800k line but I only get 3mb/800.
Thats what I have also, Bell's Fibe 6 service, but I get higher than advertised.
![[Image: 1087966433.png]](http://www.speedtest.net/result/1087966433.png)
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(02-23-2011, 12:57 AM)Flofocus Wrote: (02-22-2011, 08:24 AM)Mystake Wrote: I pay for a 6mb/800k line but I only get 3mb/800.
Thats what I have also, Bell's Fibe 6 service, but I get higher than advertised.
Ditto, I called after running Bell's own speedtest. I'd gone from Fibe12 to Fibe6 when I moved. I was getting about 3Mb/s, I was furious, I sat through all the scripts until it was escalated. I'm now running just over 6.5Mb/s which is great because I only expected 5Mb/s at best.
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woah - 2 happy bell customers in 1 thread? Fawk, I should buy some stocks or something.  LOL
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im not on fibe or whatever. if i was with bell, i would be.
i am with Acanac. They sell two packages, business and residential. I have a 'business' line (its a fawking gimmick).
they have no actual control over what speed Iget, just the power to go "hey bell, stop fawking with our customers"
apparently im too far from the Central Office to get the full 6mbps. When Icall, I'll get months of it overcharge refunded when i get them to switch me to their cable service. 
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02-23-2011, 12:45 PM
(This post was last modified: 02-23-2011, 05:02 PM by OAC_Sparky.)
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02-23-2011, 10:04 PM
(This post was last modified: 02-23-2011, 10:05 PM by hardk0re.)
my work link:
![[Image: 1170286463.png]](http://www.speedtest.net/result/1170286463.png)
home link:
![[Image: 1170285745.png]](http://www.speedtest.net/result/1170285745.png)
glad I get what I pay for at least.
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02-24-2011, 01:00 AM
(This post was last modified: 02-24-2011, 01:01 AM by Flofocus.)
work:
![[Image: 1170490869.png]](http://www.speedtest.net/result/1170490869.png)
what do you guys pay for the 40mb/s service?
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02-24-2011, 01:37 AM
(This post was last modified: 02-24-2011, 01:38 AM by hardk0re.)
My other link at work is doing pretty sweet. BELL FTW 
![[Image: 1170542875.png]](http://www.speedtest.net/result/1170542875.png)
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i don't know how you guys justify 40mbps internet, lol.
i speed tested mine at night a bit ago, 2.5mb down, 0.65up and we're 4 of us using the internet. sure its a bit slow at times but it's all we need. what do you do?? lol
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|
Hi, Guest
)
![[Image: ncclogo.jpg]](http://img.photobucket.com/albums/v76/Flofocus/ncclogo.jpg)
LOL
![[Image: 1169740058.png]](http://www.speedtest.net/result/1169740058.png)
![[Image: 1169811845.png]](http://www.speedtest.net/result/1169811845.png)
![[Image: 1169815329.png]](http://www.speedtest.net/result/1169815329.png)
![[Image: 1170015052.png]](http://www.speedtest.net/result/1170015052.png)
![[Image: 1170193193.png]](http://www.speedtest.net/result/1170193193.png)
