[darkpuppet]

NefCanuck,Aug 11 2008, 11:02 AM Wrote:Thing is that with Bell, when there's a screw up and you call them on it when it clearly is their fault, they have no process to expidite a resolution, leaving you hanging like a leaf in the wind...

Last major screw up was Bell disconnecting my line when they meant to disconnect someone else and when I dioscovered it (when the idiot Bell tech who disconnected me was still parked outside my building yet) their response on 611 yet was "48 hours and nothing we can do about it"

I quietly flipped out at that, 48 hours without a phone line when it wasn't even my fault?

Needless to say the truck "magically" stuck around (after the 611 rep kept insisting on the rep having another urgent call... on a Sunday <_<)

If I wasn't so distrusting of Rogers after the cable billing fiasco I would have switched to them.  As it is, I sit & stew until I get angry enough to take my DSL/Phone business to a different reseller...

NefCanuck
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Rogers did the same thing to me when they cancelled all of my services on a whim... you folks may recall that post that I made when it happened (about this time last year).

I wouldn't be so quick to switch DSL resellers either. Because the network is all Bell, not only do you have to put up with your reseller's quirks, but you have to put up with Bell's as well.

Which means regardless of who you go with, if they hit a bell network, your P2P will get throttled, etc etc.

Not to mention that Bell is going to implement bandwidth usage fees, so they're not going to stop at just charging for the size of the pipe (and allowing resellers to sell however they wish) and start charing for the amount of data going through that pipe.

In the end, if you're going with a land-based network, you have to deal with Rogers and Bell's infrastructure. If you're going to the airwaves.. well, good luck I guess.. because even they have to pipe into bell or rogers eventually.