[PugLuvr]

I picked up the parts, took more pictures (tyler really sucks with the camera), and sent them to my father. He showed them to several technicians in Wpg, and they all said at first glimpse that there is no way we could have done the damage. Dad then used his magic to get te e-mail and phone # for the head of Service and the head of Warranty (2 different people). We worked on a 5 page letter detailing the history of the car, oulining the current situation, and saying how unimpressed we are, and that we want it to be fixed internally before we explore other options. I sent it this morning, and hopefully hear back soon. Our fingers are crossed.

Erin

P.S.

I just want my car back... :(