Hi, Guest
12-07-2005, 01:58 AM
Sears has awesome service.
When Sara's elliptical was out for the 5th time for service (1st time actually shipped to Sudbury), it came back with the wrong part installed... the display didn't work.
It took about a month to cut through the BS, but in the end we were reimbursed every cent we had spent on it and the warranty when we bought the extended coverage. Every cent.
That impressed me so much we bought our recumbent bike / rower there with a 5 year warranty. So far so good.
Now the other day, a nylon guide wheel for the bottom storage drawer on the new stove comes off. I called up 1-800-4MY-HOME, the Sears service line. The arrogant bitch (dude at that) on the other end informs me twice after confirming who I am that our warranty expires in 2006. I almost snap because we bought the 5 year warranty for the fridge and the stove. He checks again and then informs me the EXTENDED warranty expires in 2010. Tool :rolleyes:
Then, he tells me that the repair tech will arrive sometime between 8:30 and 4:30. I ask for them to give me a 20 min. callout from work so I can go home and meet the tech. He then tells me that's too much trouble, so we can do the call Saturday. I'm like... no, we're busy. Just call me first!
Finally, he takes the work phone down and agrees to have the tech call me before he arrives :rolleyes:
Sears... great service people at the store, great product, but their phone people need a smack in the chops some days.
When Sara's elliptical was out for the 5th time for service (1st time actually shipped to Sudbury), it came back with the wrong part installed... the display didn't work.
It took about a month to cut through the BS, but in the end we were reimbursed every cent we had spent on it and the warranty when we bought the extended coverage. Every cent.
That impressed me so much we bought our recumbent bike / rower there with a 5 year warranty. So far so good.
Now the other day, a nylon guide wheel for the bottom storage drawer on the new stove comes off. I called up 1-800-4MY-HOME, the Sears service line. The arrogant bitch (dude at that) on the other end informs me twice after confirming who I am that our warranty expires in 2006. I almost snap because we bought the 5 year warranty for the fridge and the stove. He checks again and then informs me the EXTENDED warranty expires in 2010. Tool :rolleyes:
Then, he tells me that the repair tech will arrive sometime between 8:30 and 4:30. I ask for them to give me a 20 min. callout from work so I can go home and meet the tech. He then tells me that's too much trouble, so we can do the call Saturday. I'm like... no, we're busy. Just call me first!
Finally, he takes the work phone down and agrees to have the tech call me before he arrives :rolleyes:
Sears... great service people at the store, great product, but their phone people need a smack in the chops some days.
Daily driver 1: 2007 Jeep Wrangler Unlimited Sport "S"
33" BFG Mud-Terrain KM2s, lots of Rough Country gear - bumper, 2.5" lift, swaybar disconnects, Superwinch 10,000lb winch, Detroit Locker in rear D44 axle, custom exhaust, K+N filtercharger, Superchips-tuned.
Daily driver 2: 2006 Subaru Legacy GT
COBB Stage 1+ package - AccessPort tuner, COBB intake and airbox. Stage 2 coming shortly - COBB 3" AT stainless DP and race cat, custom 3" Magnaflow-based exhaust and Stage 2 COBB tune.
33" BFG Mud-Terrain KM2s, lots of Rough Country gear - bumper, 2.5" lift, swaybar disconnects, Superwinch 10,000lb winch, Detroit Locker in rear D44 axle, custom exhaust, K+N filtercharger, Superchips-tuned.
Daily driver 2: 2006 Subaru Legacy GT
COBB Stage 1+ package - AccessPort tuner, COBB intake and airbox. Stage 2 coming shortly - COBB 3" AT stainless DP and race cat, custom 3" Magnaflow-based exhaust and Stage 2 COBB tune.