[nass]

paolo,Dec 20 2005, 01:12 AM Wrote:This all started when the lady's cellphone GOT STOLEN and she refused to pay the bill for the calls made on her account...  what the origional article also failed to mention is that this happened back in 1998, when phones were using analog/tdma and gsm was still not  arround, also the average minute rate of airtime was 60 cents or so.. so this quickly added up....    Unlike NASS always trying to flame rogers even when there is good news, this linked article is actually GOOD NEWS for rogers, NOT BAD.  There have been a lot of stuff going arround in the news lately, even on my SalesCentral there was a bulletin about this and how we should tell them the parts of the story the article failed to mention.
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"Ms. Drummond and Mr. Gefen also learned that Rogers has fraud-detection software that automatically alerts them to dramatic changes in calling patterns, but often "lets the meter run" instead of protecting customers by shutting down phones that have been misappropriated, as Ms. Drummond's was"

explain the good in that? what advantage does Rogers have letting the meter run? are they looking out for their customer? are they trying to make money off fraudulent usage and stick the customer with the bill? or are they trying to aid in illegal activity cause maybe Ted is a closet Nazi.

if you work for Rogers sure defend the company that pays you. Admit that they have poor customer service, poor practices and a really bad history of screwing over thier customers. Need we go back to the cable fiasco of the 80's?